Most orders should be received with 4-7 business days. 

Your satisfaction is important to us.

Due to the nature of our products, all sales are final once an order has been processed or shipped. Glow Peptides does not accept returns on opened, used, altered, improperly stored, or temperature-exposed products.

If you have an issue with your order, please contact us at support@glowpeptides.ca so we can review the situation and try to assist. Depending on the issue, we may request photos, order details, tracking information, or other supporting information.

Refunds, replacements, or store credits may be considered at our discretion for valid order issues, including damaged items, incorrect items, missing items, or other verified fulfillment concerns.

Glow Peptides reserves the right to refuse refunds, replacements, or returns where the issue is caused by customer error, incorrect shipping information, refused delivery, failure to pick up a package, improper storage, policy violation, or suspected misuse.

Yes. Tracking is provided for shipped orders when available.

Once your order ships, you may receive a shipping confirmation email with tracking information. Tracking updates are provided by the carrier and may take time to appear after the label is created.

If you do not see your tracking email, please check your spam or junk folder before contacting us.

Please reach out through our Contact Us form

Customers are responsible for entering complete and accurate billing and shipping information at checkout.

Glow Peptides is not responsible for orders that are delayed, returned, misdelivered, refused, lost, or undeliverable because of incorrect, incomplete, outdated, or improperly formatted address information provided by the customer.

This includes missing unit numbers, wrong postal codes, incorrect recipient names, business address errors, or unavailable recipients.

That being said contact us and we will do our best to change to the correct details

Glow Peptides currently ships to eligible addresses within Canada.

If your package appears to be lost, contact us at support@glowpeptides.ca with your order number and tracking number.

We will review the tracking information and may open a carrier investigation where appropriate.

Glow Peptides is not responsible for packages marked as delivered by the carrier unless otherwise required by law. If tracking shows delivered but you have not received the package, please first check with household members, neighbours, building management, mailrooms, parcel lockers, and the carrier.

Yes, all HGH and peptides ship in lyophilized form and must be reconstituted with  Bacteriostatic Water prior to use. Bacteriostatic Water is sold separately. Please do not attempt to reconstitute our products with “underground” or off-brand bacteriostatic water.

All HGH and peptides products sold on glowpeptides.ca are lab tested by Janoshik, Testides, Or Freedom labs to ensure maximum quality. If a product is not tested, we will not sell it. All products are paired with reports that you can personally view.